If it isn't right, tell us.

The 30-day window

You have 30 days from delivery to start a return. Items need to be unused and in original condition with their packaging. Once we approve the return we send you the return address and the reference to write on the parcel.

Damaged, faulty or incorrect items

Email photos of the item and the packaging along with your order number within 7 days of delivery. We refund it in full — no return shipping cost and no restocking fee. In most cases we will not ask you to send it back at all. We do not run exchanges; if you want the item again, order it fresh once the refund is through.

Changed your mind

That is fine — it is still a return inside the 30-day window. You cover the return shipping cost, and a USD 5 restocking fee is deducted from the refund. We refund the rest of the item price once it arrives back. Original shipping was free, so there is nothing further to deduct. The restocking fee never applies to a damaged, faulty or incorrect item.

Exchanges

We do not offer exchanges. Every accepted return is refunded instead. If you want a different colour or the same item again, place a new order once your refund has been issued.

How refunds are paid

Refunds go back to the original payment method. We issue them within 5 business days of the returned item arriving, or within 5 business days of approving a damaged or incorrect item claim. Your bank or card issuer may take a further 5 to 10 business days to show it.

Cancelling before dispatch

Email us as soon as you can. If the order has not gone to the warehouse yet, we cancel it and refund it in full. After dispatch it becomes a return under the terms above.

Items that arrive separately

Orders with several items can ship from different warehouses and arrive on different days at no extra cost to you. If part of your order has not arrived and the estimate has passed, contact us before assuming it is lost — tracking sometimes updates late.

Things we cannot refund

Items returned after the 30-day window, items returned used or without their original packaging, and items sent back without contacting us first (we cannot match an unannounced parcel to your order). If your address was entered incorrectly at checkout and the parcel is returned to the warehouse, we will re-ship it once you confirm the correct address.

Your statutory rights

Nothing in this policy limits the rights you have under applicable consumer law. If something here conflicts with those rights, those rights apply.